- Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors.
- Reporting and tracking training effectiveness, project effectiveness
- Interviewing current hires
- Regular and continuous touch base with floor and trainees to map improvement
Required Skills for this role include:
- Communication Skills: 2 years’ experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1)
- Excellent Facilitation Skills
- Coaching and Feedback
- Proficient in MS office tools
- Instructional Design Skills
- Expat Canadian/worked in Canada/knew Canadian culture
📌 Training (Talent Development) Analyst (Gurugram)
🏢 NTT DATA North America
📍 Gurugram
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