Additional Information
Job Number26095086
Job CategoryHousekeeping & Laundry
Location154 Velachery Main Road, Chennai, Tamil Nadu, India, 600042
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

- Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.

- Inspects guestrooms on a daily basis.

- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

- Inventories stock to verify adequate supplies.

- Supports and supervises an effective inspection program for all guestrooms and public space.

- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

- Verifies all employees have proper supplies, equipment and uniforms.

- Communicates areas that need attention to staff and follows up to verify understanding.

- Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.





- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

- Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.

- Schedules employees to business demands and for tracks employee time and attendance.

- Verifies employees understand expectations and parameters.

- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.

- Observes service behaviors of employees and provides feedback to individuals.

- Verifies employee recognition is taking place on all shifts.

- Participates in an on-going employee recognition program.

- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

- Participates in employee progressive discipline procedures.

- Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service





- Sets a positive example for guest relations.

- Understands the brand's service culture.

- Participates in the development and implementation of corrective action plans to improve guest satisfaction.

- Empowers employees to provide excellent customer service.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

- Responds to and handles guest problems and complaints.

- Strives to improve service performance.

At Marriott International, we are dedicated to being an equal prospect employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Bei Westin besteht unser wichtigstes Anliegen darin, Gästen zu ermöglichen, die Kontrolle wiederzuerlangen und ihr Wohlbefinden zu optimieren, wenn sie es am meisten brauchen: auf Reisen. Auf diese Weise sorgen wir dafür, dass jeder Gast sich so gut wie möglich fühlt. Um die Mission der Marke zu erfüllen, zur führenden Wellness-Marke der Hotellerie zu werden, brauchen wir leidenschaftliche und engagierte Mitarbeiterinnen und Mitarbeiter, die das einzigartige Programm der Marke mit Leben füllen und umsetzen. Unser Team soll das eigene Wohlbefinden auf dem Hotelgelände und darüber hinaus immer im Fokus behalten. Sie eignen sich ideal für Westin, wenn Sie leidenschaftlich, optimistisch und abenteuerlustig sind. Bei uns können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen.

📌 Mgr-Housekeeping (India)
🏢 Marriott International
📍 India