Job Purpose: Execution of New product Qualification, Tracking / Handling customer line / field issues, coordinating with Plant / Engineering / Customer for resolution Product Application Training to customers & Heat Load Calculation support
- Understanding / Sharing Product technical documentation required by customer
- Discussion of test plan & samples
- Coordinate with sales for samples & delivery
- Coordinate with Customer for sample evaluation / qualification
- Address pilot production & post field testing issues
- Coordination of customer system testing in karad engineering lab
1. Support To Contractors
- Get inputs from Sales / Customer for heat load calculations
- Calculate the heat load based on input received on application & share report
- Selection of system components like condensing unit / expansion valve etc
- Post Sales support customer for installation / commissioning
- Technical Training To Customers
1. Handling Customer Issues, Coordination between Plant / Quality & Customer to share inputs / Resolve Line / Field Issues
- Up dation of customer issues in oracle service portal
- Discussion / visit to customer to understand the issue
- Share inputs to customer for resolution after talking to plant / engineering
- If needed arrange compressor for tear down & share findings
1. Support Collateral Preparation with Marketing / Sales
- Support Channel Partners For Collateral Preparation & Product Promotion Activities Like Training , Seminars etc
- Participate & product promotion in local ISHRAE/ Cold Chain / other industry forums
Education and Professional Qualifications: B.E. Mechanical , M Tech Thermal Would Be Preferred.
Requirements and Attributes:
- Valuable Logical & Problem-Solving capabilities
- Process Orientation,
- Good Communication Skills Sets – Written / Oral