Key Responsibilities

- Handle customer queries and provide timely resolutions.

- Deliver excellent customer service while maintaining professional communication standards.

- Perform document verification activities with accuracy and attention to detail.

- Review, validate, and process customer documents as per defined guidelines.

- Manage service desk requests and ensure timely closure of issues.

- Coordinate with internal teams for query resolution and process completion.

- Maintain accurate records of customer interactions and transactions.

- Support data entry and operational activities.

- Ensure compliance with organizational policies and procedures.

Required Skills & Competencies

- Good verbal and written communication skills.

- Strong customer service orientation.

- Ability to resolve customer queries effectively.

- Attention to detail and accuracy in documentation.

- Basic computer proficiency and MS Office knowledge.

- Problem-solving and analytical skills.

- Ability to work in a fast-paced workplace.

- Positive attitude and team collaboration skills.

📌 Trainee Apprenticeship - OSD - Mumbai
🏢 Yes Bank
📍 Mumbai