We’re Hiring: Transactional Quality Analyst (TQA) – US Outbound Sales Call Center

Location: India / Offshore (US Market)

Experience: 2–5 Years
Process: US Outbound Sales (TCPA & DNC Governed)

Are you passionate about quality, compliance, analytics, and driving performance excellence? We’re looking for a highly detail-oriented Transactional Quality Analyst (TQA) who can transform quality insights into measurable business impact.

What you'll do:
✅ Lead and manage quality initiatives across the call center
✅ Conduct call audits and ensure scoring consistency
✅ Drive SOP adherence and quality governance
✅ Ensure strict TCPA & DNC compliance
✅ Deliver actionable coaching and feedback
✅ Identify trends, conduct root-cause analysis, and recommend improvements




✅ Partner closely with Operations and Training teams

What we're looking for:
✔ 2–5 years of QA experience in US outbound sales processes
✔ Strong understanding of TCPA, DNC, and compliance frameworks
✔ Experience with call auditing and quality methodologies
✔ Robust analytical and communication skills
✔ Ability to influence, coach, and drive performance improvement
✔ Exposure to ISO/COPC is a plus

If you're ready to make an impact and build quality at scale, we’d love to hear from you.

Pay: ₹42,150.18 - ₹62,451.49 per month

Work Location: In person

📌 Quality Analyst (India)
🏢 Skysun.io
📍 India