About Us: Zivaya is a chain of luxury wellness outlets at major chains of hotels, palaces, airports and lounges across India. We offer premium therapies, beauty, spa & hair treatments. Our outlet in Ahmedabad is located inside THe Ummed hotel.

Website: zivayawellness.com

Job Title: Guest Relations Executive / Supervisor / Manager – Wellness Outlet (Spa)

Location: The Ummed Hotel, Ahmedabad

About the Role

We are seeking a confident, outgoing, and sales-oriented Guest Relations Executive to represent our wellness outlet (managed by us) inside The Ummed hotel in Ahmedabad. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel workplace.

Key Responsibilities

Guest Engagement & Sales

● Proactively approach and greet guests in the lobby with confidence and warmth

● Introduce guests to our wellness services, express therapies, and special offers

● Generate sales by converting walk-in guests through persuasive communication and relationship-building

● Upsell and cross-sell services based on guest needs, time availability, and preferences

● Maintain a strong presence in the lounge to maximize visibility and walk-in conversions

Revenue Generation & Promotions

● Consistently work towards daily and monthly sales targets

● Support cross-promotions with other outlets of the hotel to drive additional footfall

● Assist in executing in-lounge promotions, offers, and campaigns

● Capture guest interest efficiently

Guest Experience & Brand Representation





● Deliver a warm, premium, and professional guest experience at all times

● Act as the first point of contact and brand ambassador for the wellness outlet

● Address basic guest queries and escalate concerns to the Outlet Manager when required

● Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support

● Coordinate with therapists and beauticians to ensure smooth guest flow

● Support appointment scheduling and service readiness

● Follow SOPs related to service standards, hygiene

Desired Profile

● Strong people skills with confidence in initiating conversations with strangers

● Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred

● Comfortable approaching guests and actively promoting services

● Excellent communication skills in English; additional languages are a plus

● Well-groomed, presentable, and professional demeanor

● Responsible, disciplined, and dependable

Work Environment & Flexibility

● Willingness to work flexible shifts

● Ability to perform in a fast-paced, high-footfall environment

Compensation

● Fixed salary plus very attractive performance-linked incentives

● High earning potential for strong sales performers

Preferred Criteria

● Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales

● Non-smokers preferred

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Guest relation executive /manager (India)
🏢 Zivaya Wellness
📍 India