Job Purpose

The Tele Sales Executive is responsible for contacting company-provided leads, understanding customer requirements, promoting the company's products and services, generating sales, and maintaining accurate records of all customer interactions.

Key Responsibilities

- Contact all leads provided by the company on a daily basis.
- Introduce the company's products and services professionally.
- Understand customer requirements and identify business opportunities.
- Explain product features, benefits, pricing, and available solutions.
- Generate enquiries, quotations, and sales orders.
- Follow up regularly with prospective customers until closure.
- Achieve daily, weekly, and monthly sales targets.
- Update CRM/Excel sheets with accurate call and customer details.
- Maintain proper records of follow-up calls, quotations, and customer feedback.
- Coordinate with the Sales, Dispatch, and Accounts teams for smooth order execution.
- Resolve basic customer queries and escalate technical issues to the concerned department.
- Build and maintain long-term customer relationships.
- Submit daily call reports and sales reports to the reporting manager.
- Maintain confidentiality of all company data, customer information, and leads.
- Use company-provided SIM card, data, and calling resources only for official business.

Daily KPIs

- Number of outbound calls completed.
- Number of customers connected.
- Number of enquiries generated.
- Number of quotations requested.
- Number of follow-up calls completed.
- Number of sales orders closed.
- Daily sales value achieved.
- Daily report submitted on time.

Required Skills

- Good communication and convincing skills.




- Fluency in Marathi, Hindi, and basic English.
- Robust negotiation and customer handling skills.
- Basic computer knowledge (MS Excel, MS Word, Email).
- Ability to work under targets and deadlines.
- Positive attitude and willingness to learn.

Qualification

- Minimum: HSC / Graduate (Preferred)
- Experience in Tele Sales or Customer Service is preferred.

Working Hours

- As per company policy.

Performance Expectations

- Contact 100% of the assigned leads.
- Ensure timely follow-up with all interested customers.
- Meet monthly sales targets.
- Maintain accurate customer records.
- Follow company SOPs and Code of Conduct at all times.

Company Support

The company will provide:

- Qualified sales leads.
- Company SIM card (if applicable).
- Calling data/internet (if applicable).
- Product training.
- Sales training.
- Product catalogues and marketing materials.

Employee Responsibilities

- Use company-provided leads only for official business.
- Do not share, copy, download, or disclose customer data with any third party.
- Maintain professionalism while communicating with customers.
- Return all company assets (SIM card, documents, data, etc.) upon resignation or termination.
- Any misuse of company data or leads may result in disciplinary and legal action.

Key Performance Indicators (KPIs)

- Lead Conversion Rate
- Sales Revenue
- Follow-up Effectiveness
- Customer Satisfaction
- Call Productivity
- Attendance & Discipline
- Reporting Accuracy

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Work Location: In person

📌 Telesales Executive (India)
🏢 Yash Earthing Solutions Private
📍 India