The Order Fulfillment Executive plays a vital role in ensuring timely and accurate processing of customer orders, coordinating between inventory, packaging, and shipping teams. The position demands attention to detail and a commitment to meeting customer expectations. This role requires solid understanding of e-commerce operations, with focus on order management, logistics, and communication across teams to ensure smooth end-to-end fulfillment. Adherence to SLAs and quality standards is a must. We are looking for candidates with 2–4 years of experience in operations or e-commerce fulfillment who can streamline processes, improve efficiency, and contribute to overall customer satisfaction. Key Responsibilities
1. Process and manage customer orders from initiation to final delivery.
2.
Coordinate with inventory and warehouse teams to ensure stock availability.
3. Track orders and proactively resolve any delays or discrepancies.
4. Liaise with packaging and logistics partners for timely dispatch.
5. Monitor adherence to service-level agreements (SLAs).
6. Update order status in ERP/e-commerce systems accurately.
7. Handle escalations related to delivery or fulfillment issues.
8. Support returns, exchanges, and reverse logistics operations.