Job Title Customer Service Executive - International ProcessLocation Malad MumbaiJob Type Full-timeShift Timings Night Shift Rotational Shifts as per international time zones Industry BPO KPO ITESJob Summary We are looking for a energetic and customer-focused individual to join our international customer service team As a Customer Service Executive you will be responsible for resolving queries from global clients via phone email or chat ensuring a high level of customer satisfaction and professionalism Key Responsibilities - Handle inbound outbound calls emails or chats from international customers primarily US UK AUS - Address customer queries complaints and provide appropriate solutions in a timely manner - Maintain accurate records of customer interactions and follow-up actions - Meet or exceed performance metrics AHT CSAT FCR etc - Escalate unresolved issues to higher authorities when required - Stay updated with product knowledge system updates and standard procedures - Adhere to company policies and quality standards at all times Key Requirements Education Minimum HSC Graduate in any discipline Experience 0-4 years in an international voice or non-voice process freshers with excellent communication skills can apply Communication Skills Excellent verbal and written English communication is a must - Willingness to work in night shifts and rotational shifts - Good computer skills MS Office email CRM tools - Ability to handle pressure and multitask effectively - Customer-focused with a problem-solving attitude Salary Benefit- Night shift allowance performance incentives- Transport facilities cab drop pickup - Health insurance and other benefits- Career growth opportunitiesWork Location Malad Mumbai - Work from Office ref updazz com