- Bachelors degree in Computer Science, Information Technology, Telecommunications, or a related field preferred

- Minimum of 4 years of hands-on experience in enterprise voice and unified communications administration and engineering

- Strong proficiency with Cisco Unified Communications Manager (CUCM), Unity Connection, and UCCX/UCCE or equivalent platforms

- Proven experience with SIP trunk configuration, session border controllers (CUBE/SBC), and PSTN circuit management

- Hands-on experience with enterprise Contact Center platforms including IVR scripting, routing design, and reporting

- Solid understanding of VoIP protocols including SIP, H.323, MGCP, SCCP, and RTP/SRTP

- Familiarity with QoS implementation for voice traffic, DSCP marking, and call admission control (CAC)

- Experience with UC integration technologies including LDAP, Active Directory, and CRM/ticketing system integrations





- Industry certifications preferred: CCNA Collaboration, CCNP Collaboration, Cisco Contact Center certifications, or equivalent

- Strong working knowledge of ITIL principles and ITSM practices including change, incident, and problem management

- Current understanding of industry trends including UCaaS, CCaaS, Microsoft Teams Direct Routing, and Webex Cloud platforms

- Outstanding verbal and written communication skills with robust attention to detail

- Excellent analytical and troubleshooting skills with ability to manage multiple priorities during critical incidents

- Strong interpersonal skills and ability to work effectively with business stakeholders, vendors, and cross-functional technical teams

📌 Telecom Voice lead-Manager (Bengaluru)
🏢 PwC
📍 Bengaluru