Lead Generation and Sales Execution Outbound Prospecting: Contact cold or warm leads daily from databases to pitch organizational products and services.
Inbound Response: Follow up promptly on marketing-generated inbound queries to minimize lead leakage.
Pitch Customisation: Deliver structured pitches using predefined scripts, adapting the tone dynamically based on customer responses.
Deal Closure: Handle small-ticket sales cycles independently over the phone or pass high-value prospects to Senior Account Executives. 2.
Customer Relationship
Management (CRM) & Reporting Data Integrity: Maintain accurate, up-to-date customer files in systems like Salesforce CRM or Zoho CRM.
Call Logging: Document client feedback, purchasing intent, reasons for rejection, and required follow-up times.
Daily Analytics: Share end-of-day (EOD) metrics covering total calls dialed, successful connections, talk time,
and conversions with the Team Lead. 3.
Complaint Resolution and Support Query Escalation: Act as a bridge between the customer and technical support teams for unresolved service complaints.
Objection Handling: Confidently address pricing hesitations, competitor comparisons, and general client skepticism with factual data.
Behavioral Competencies Active Listening: Ability to decipher customer pain points without interrupting their explanations.
High Resilience: Capacity to maintain enthusiasm and performance levels despite high daily rejection rates.
Time Management: Skills to seamlessly switch between calling phases, manual data entry, and follow-up messaging.