- Coordinating Software projects

- Training Admin, student and faculty

- Providing guidance for problems and questions

- Participating in business meetings

- Impart training on the usage of the software

- Handling all the queries of the end users and provide support

- Diagnose and troubleshoot technical issues, including account setup and network configuration

- Ask customers targeted questions to quickly understand the root of the problem

- Track computer system issues through to resolution, within agreed time limits

- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

- Provide prompt and accurate feedback to customers

Qualification:

- Bachelor's degree.
- Minimum 1-2 years of programming experience.
- Knowledge of MS-SQL,MYSQL, PostgreSQL
- Knowledge of integration between frontend and backend
- Knowledge of J2EE and frameworks available for it {{such as Spring Boot, Spring MVC etc. depending on technology stack}}

📌 Software Engineer (India)
🏢 Shri Vile Parle Kelavani Mandal
📍 India