We at Eon Infotech Ltd. are looking for Operations Executive. To succeed in this role, you must have exceptional operational competency and managerial skills.
Key Responsibilities:
- Manage the Customer Service Field Team and Support Technicians
- Professionally handle customer calls and resolve complaints
- Coordinate with clients, the production team, and management
- Monitor Vehicle Tracking System (VTS) devices through dashboards, MIS, and web apps
- Plan replacements and maintenance for faulty devices
- Conduct customer training sessions on VTS operations and report generation
- Perform GPS data analysis
- Update information systems and maintain accurate records
- Report progress and status updates to both customers and internal teams
- Assist with other VTS-related activities as required by the client
Requirements:
- Graduate in any discipline with a one-year computer diploma,
- Robust written communication
- Proficiency in MS-Office/Open Office and Google Maps
Additional Requirements:
- Must have personal conveyance for commuting
- Male candidate required