- Handle customer queries through calls, WhatsApp, email, and social media platforms
- Maintain strong relationships with existing and new customers
- Manage order updates, complaints, returns, and customer support activities
- Coordinate with sales, dispatch, and marketing teams for smooth customer experience
- Plan and execute customer engagement campaigns through WhatsApp, SMS, and email marketing
- Maintain and update customer databases and CRM records
- Track customer feedback and improve service quality
- Build customer retention and loyalty strategies
- Generate daily and weekly CRM reports
- Support repeat sales and customer satisfaction initiatives
- Handle escalations professionally and provide timely resolutions
Skills Required:
- Excellent communication and interpersonal skills
- Strong customer handling and problem-solving ability
- Knowledge of CRM tools, Excel, and Google Sheets
- Good follow-up and coordination skills
- Ability to work in a fast-paced fashion and retail workplace
- Basic understanding of sales and customer retention strategies
Qualification:
- Graduate in any stream
- Experience in CRM, customer support, telecalling, fashion industry preferred