Role: Technical Support(International Voice Process) Location: Ambit IT Park, Ambattur, Chennai Shift Details - Night Shift (primarily US shift timings) Salary Details - 3.5 to 4.5 LPA (based on experience and performance during interview) Primary Responsibilities Include:
- Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation/use, and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers to address issues, when needed Skillset - 1+year experience in Technical Support or Customer Support Environment
- Proven success in a phone-based customer service or call center position
- Ability to understand and determine root causes to customer issues
- Comfortable with technology and ability to provide technical assistance for consumer electronics
- Strong work ethic and the drive to contribute to company goals
- Clear and effective phone communication skills to ensure all customer issues are resolved
- Ability to work independently and in a team setting
- Ability to prioritize in a fast-paced setting and excellent time management skills
- Positive, can-do attitude and eager for continuous improvement
- Strong commitment to customer happiness and satisfaction
📌 Technical Support Representative - On Call Support (Chennai)
🏢 Movate
📍 Chennai
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