Role & responsibilities • Supporting customers contacting for technical assistance with network through LAN, WIFI,

Mobile, Television, Routers and Computers.

- Diagnose and troubleshoot various complex technical issues, using the available knowledge

articles and framework abiding by the clients policies and procedures.
- Track unresolved issues through to resolution, within agreed time limits.
- Properly escalate and follow up unresolved issues to appropriate internal teams.
- Respond quickly to customer requests/needs to maintain a high level of customer

satisfaction.
- Maintain individual performance towards client KPIs
- Knowledge of customer Retention.

Main Job Requirement

- Good communication skills, and can comprehend well in English
- Ability to think logically
- Positive problem solving
- Decision Making Skills
- Flexibility to work in rotational shifts
- Strong Customer Focus
- Interpersonal skills

Any Undergraduate OR Graduate and Above from a Recognized University

Education and Specific Training

- At least 1 Year experience in any Customer Service role
- Ability to correlate appropriate product to the usage / user behavior

📌 Technical Support Executive - International Voice Process (Hyderabad)
🏢 TP
📍 Hyderabad