We are seeking an experienced Technical Support Executive with a minimum of 3 years of experience to join our team. The ideal candidate should have completed a PGDSE, B.Tech, or BCA and possess a strong technical background to provide both internal and external support.
Key Responsibilities:
- Provide technical support and troubleshooting for internal teams and external clients.
- Assist in the installation, configuration, and maintenance of software/hardware systems.
- Diagnose technical issues and provide effective solutions in a timely manner.
- Document and maintain records of technical support interactions and resolutions.
- Collaborate with the development team to resolve complex technical problems.
- Train clients and internal users on system functionalities and troubleshooting procedures.
- Provide remote support and on-site assistance as needed.
- Ensure customer satisfaction through professional and productive support services.
Skills & Qualifications:
- Minimum of 3 years of experience in technical support or a related field.
- PGDSE, B.Tech, or BCA degree.
- Strong knowledge of operating systems, software, and hardware troubleshooting.
- Excellent communication skills in both written and verbal formats.
- Ability to explain technical concepts in simple terms.
- Strong problem-solving skills and attention to detail.
- Experience with customer support tools and remote troubleshooting is a plus.