Summary: The role requires providing L2/L3 Network/Hardware hardware support for servers, storage, 3PAR and networking equipment. Providing guidance to L1 support staff for Installation or break-fix support of servers, storage devices and networking equipment and taking incidents through to closure. Occasionally, for complex issues, Senior Engineer may need to visit customer site to support field engineer.

Dealing with customer contact points and ensuring their satisfaction is a key requirement of the role.

Responsibilities

- L3 / L2 support for hardware/ Network calls
- Get server logs from customer, if possible, and analyse them for proper diagnosis
- Guide attending field engineer to resolve the incident to the satisfaction of the customer
- Attend to the incident personally in the field if required
- Ability to break complex problems down into actionable solutions
- Maintain install patch and revision upgrades, latest firmware on all storage and switch systems
- Research, evaluate, install, configure, test, and maintain innovative storage-related computing hardware and software systems, coordinating with vendors as applicable
- Provide technical leadership, influence and partner with fellow engineers to architect, design and build mission critical storage systems that can stand the test of scale and availability, while reducing operational overhead
- Inform consultants and operations staff of system events (recent features, failures, patches) and the impact of these on the user community
- Conduct short training courses for junior engineers to refresh their technical knowledge




- Enhance own technical knowledge by finding relevant documents on new devices/ models launched by OEMs and familiarising with maintenance requirements for such devices
- Lead the configuration, maintenance, and optimization of complex network infrastructures, including routers, switches, firewalls, and VPNs.
- Troubleshoot and resolve advanced network connectivity and performance issues.
- Implement and enforce network security policies and practices
- Installation, configuration, and troubleshooting of active network devices
- Develop and deliver training and knowledge-sharing sessions to enhance team capabilities
- Lead incident response and manage escalated support tickets, ensuring timely and effective resolution
- Collaborate with cross-functional teams to ensure project goals are met and deliverables are achieved.
- Maintain comprehensive documentation of network and hardware configurations, troubleshooting procedures, and best practices
- Design local area networks with multiple layers of switches, routers and network security devices
- Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
- Inspect LAN infrastructure and fix minor or major problems/bugs
- Identify issues in specific devices and resolve through hardware repair or replacement
- Conduct audits of network security infrastructure and identify vulnerabilities
- Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions

Job Category: Technical Specialist

Job Type: Full Time

Job Location: Noida

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Specialist - Cybix (Noida)
🏢 Cybix
📍 Noida