Technical Specialist-App Development Area(s) of responsibility JD for reliability Engineer ( NewRelic SME ) – 4C/5A Monitoring and Automation : Proactively monitor software systems to prevent incidents and automate routine tasks.

Effective Monitoring : Build monitoring systems that alert based on symptoms rather than outages.

Application Performance

Monitoring (APM) : Implement and utilize APM tools such as Recent Relic or Dynatrace to monitor application performance, identify bottlenecks, and optimize resource usage.

Log Analysis with Splunk : Analyse logs using Splunk to troubleshoot issues, detect anomalies, and improve system reliability.

Dashboards Preparation : Create informative dashboards to visualize system health, performance, and key metrics.

Alerts Setup : Configure alerts based on thresholds and anomalies to promptly address issues.

Reports Scheduling : Set up regular reports to provide insights into system performance and reliability.

Reliability Metrics : Establish and track reliability metrics (e.g., SLOs, SLIs, error budgets) to measure system performance.

Observability Skills : Proficiency in observability practices, including distributed tracing, logging,



and metrics collection.

Collaboration : Partner with development, support teams to improve services through rigorous testing and release procedures.

Capacity Planning : Participate in system design consulting and capacity planning.

Debugging and Incident Response : Understand debugging information, handle incidents, and roll back faulty software pushes.

Automation : Handson experience in automation using Python, Bash AIOps : Familiar with GenAI, Agentic AI frameworks. Understanding of leveraging agents in AIOps implementation across monitoring, observability, ITSM, Change/Incident Management, PagerDuty Mentoring L1/L2 Support Teams : Provide guidance, mentorship to establish best practices on monitoring and observability.

Infrastructure Management : Run and manage infrastructure using tools like Chef, Ansible, Terraform, GitLab CI/CD, and Kubernetes.

Documentation : Document processes and procedures to avoid redundancy.

Enthusiastic Attitude : Approach challenges with enthusiasm and a proactive mindset.

Experience Level Senior Level

📌 Technical Specialist - Application Development and Reliability Engineering (Hyderabad)
🏢 Birlasoft
📍 Hyderabad