Operations Manager- Sales, Marketing, Customers Success

Reports to Founder / CEO | Senior Leadership | 8+ years experience

Work mode- Remote

Shift- IST business hours

Industry- B2B SaaS / Software Products

Compensation- INR 10-15 LPA

Role purpose: Run customer-facing business operations and turn the founder’s quarterly direction into disciplined execution, measurable growth, and accountable delivery. The role is broader than sales, but requires strong sales fluency.

ROLE FOCUS

25%- Sales execution

25%- Marketing execution

20%- Existing-client growth

30%- Culture & coordination

KEY RESPONSIBILITIES

· Convert quarterly roadmaps into clear priorities, targets, and follow-up.

· Lead execution across sales, marketing, customer success/account growth, and delivery.

· Improve pipeline quality, lead follow-up, conversion, forecasting, retention, upsell, and cross-sell.

· Run weekly leadership reviews and simple scorecards; hold department heads accountable for commitments.

· Keep the organization focused on a limited number of priorities and challenge distracting initiatives.

· Partner with HR on leadership capability, hiring needs, performance issues, and having the right people in the right roles.

· Own the numbers: report weekly/monthly on business health and manage budgets and resources so effort and spend go where they matter most.

REQUIRED EXPERIENCE AND SKILLS

· Leadership: 5+ years of relevant experience, including 3+ years leading managers, multiple teams, or a business unit.

· Sales fluency: Direct sales management experience or experience managing a sales leader; able to assess pipeline, qualification, activity quality, conversion, forecasting, and sales cadence.

· Cross-functional scope:



Experience coordinating at least two customer-facing functions such as sales, marketing, customer success, account management, or delivery.

· Growth record: Evidence of delivering measurable revenue, customer acquisition, retention, or account-growth results.

· Execution discipline: Demonstrated ability to build operating rhythms, set priorities, assign ownership, track metrics, and close actions.

· Leadership style: Calm, practical, hands-on, decisive, and able to coach leaders and address underperformance.

· Founder partnership: Comfortable working with an ideas-driven founder and pushing back respectfully when focus is at risk.

· Communication and ownership: Strong meeting leadership, written and verbal communication, accountability, integrity, resilience, and work ethic.

SELECTION CRITERIA

Must demonstrate

commercial understanding in sales, cross-functional leadership, and quantified execution results.

Must provide

specific examples of plans converted into repeatable processes and measurable outcomes.

Preferred

B2B SaaS/technology, services, training/learning, founder-led companies, multi-channel go-to-market, remote/global teams, and budget or P&L; exposure.

ABOUT PARADISO SOLUTIONS

Paradiso Solutions is a global, product-based technology company with Silicon Valley roots, building enterprise SaaS, LMS, eLearning, and B2B software solutions. We use AI and customizable technology to improve digital marketing, customer experience, and scalable business growth.

Website: www.paradisosolutions.com |

Email: [email protected] |

Contact: +91-XXXXXXXXXX

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Advantages:

- Provident Fund

Work Location: Remote

📌 Operations Manager- Sales, Marketing, Customers Success (India)
🏢 Paradiso Software
📍 India