What does Neptunus do and what’s in it for me?

In its 28th Year, Neptunus is a growth hungry, forward-looking organization with strong people and governance practices. We are at the forefront of the technology-led shift in operation and maintenance of large machines in the Marine, Oil & Gas, Industrial and Defence Sectors. We serve some of the biggest asset owners in India, South Asia, Africa and the Middle East. Due to our work, they run their equipment more reliably, consume less resources and reduce their carbon footprint. In 2022, we completed an acquisition of a cutting-edge French Technology Company that opens new avenues for global growth for us.

Neptunites have an opportunity to solve recent challenges, learn new technologies, develop themselves and grow. Our transparent work environment, focus on learning beyond functions and exposure to global cultures makes individuals well-rounded business leaders. We offer high performers an opportunity to create wealth, and provide several perks and benefits to our team members. We strive to build a great team of connected individuals who can achieve their personal desires through a common goal. If you are hungry, self-motivated and able to deliver excellence, you will certainly thrive and advance your career at Neptunus.

Job Description

Designation - Manager - Service Delivery
Reporting to - AVP- Opeartions and Marketing
Educational Qualification - Any BE / B tech/ MBA
Location: Manape, Navi Mumbai
Work Exp. (years) - 5-8 years

I. Key Results and Activities

#1 ProvideDeputation and full kitting support for projects to ensure Business revenue targets are met, ensure zero rework, zero delays and high Customer Delight on every job.

- Improve site planning by conducting detailed briefings in advance, excluding urgent/same-day deputations.
- Execute jobs within the estimated mandays without manpower overruns for lumpsum jobs, ensuring a 95% gross margin.
- Overview on Briefing and Debriefing with team and maintain QVC
- Ensure on-time delivery,



achieving 90%+ Order to Job Completion rate.
- Timely scope assessment, manpower estimation, and use of barcharts for core engine services.
- Ensure full kitting support incl manpower deputation, tool kit readiness, Briefing , debriefing, Site support, Customer support, Post site feedbacks and improvements.
Daily touch base with the site team and solve their queries related to hygiene, passes, documentation, minor technical queries etc.
-

#2 Drive Continual Improvement in Delivery to reduce time by ¼ to ½ day every site compared to the Bar Chart.

- Work on corrective actions from past learnings, site debrief and customer interactions so that “Quick Service” can become a competitive advantage.
- Build capability through upgradation, adoption and training of technology and addition of tools such as Condition Monitoring Systems.
- Implement and monitor safety practices in the workshop and in office, providing necessary training and briefings, while tracking safety performance for continuous improvement.
- Reduce rework and rejections to less than 2% of executed contracts (Spares and Services).
- Achieve zero reported safety violations at site and workshop executions.
- Maintain Customer Delight score more than 4.5 across all service contracts.
- Continual improvement through site debriefs and customer feedback
- Ensure compliance with health and safety standards by implementing safe practices, conducting safety briefings/debriefings, and monitoring sites for safety breaches.

#3 Build Capability, Develop People and Plan for Succession.





- Continuously update the Service Team’s skill matrix through regular reviews and feedback-driven trainings, internally and with designated institutes..
- Ensure Service Team skill matrix is constantly updated by continual review and site feedback based trainings arranged internally and alongwith institutes designated.

Knowledge/Skills/Behaviours - Must Have (M)/ Nice to Have(N)

I. Knowledge (Functional and Non-Technical):

- At Least 5-8 years of relevant Experience in service industry with team deputation or coordination as a core function and handling multiple sites / project on any given day.
- Team deputation to Foreign sites (over 50 deputation - awareness of the importance of insurance; VISA, foreign currency; arranging accommodation;time difference etc)
- Good understanding of internalising the Procedures; Review and analysing the Service POs; foreseeing the possible threats to Velocity and Cost
- 4-5 years of work experience in a fast paced industry such as Marine, Ship Repair, Oil & Gas Drilling
- Knowledge of propulsion systems
Knowledge of taxation - GST; basic accounting.
- II. Skills (Functional and Non-Technical):

- Good Communication in verbal and written English to be able to communicate information clearly.
- Attention to detail so that getting information, Documents, people pulse and channelisation can be done seamlessly.
Setting, managing and executing priorities of the team based on Organisational goals.
- III. Behaviours (Technical and Non-Technical):

- Mindset to dive deep into problems, find solutions and implement them
- Mindset of learning, continual improvement and delivering excellence
- Interest in emerging technologies and trends in engineering, O&M; and related industries.

Open Positions

1

Skills Required

Delivery Manager, Service Delivery Manager, Service Operations, Service Delivery Lead, Service Delivery Management

Location

Navi Mumbai, Maharashtra, India

Years Of Exp

5 to 8 years

Posted On

:

10-Jun-2026

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