Roles & Responsibilities

- Respond to customer queries through live chat in a clear and professional manner.
- Assist customers with product information, order updates, issue resolution, and general questions.
- Provide accurate and timely solutions to ensure customer satisfaction.
- Maintain records of customer interactions and follow company guidelines.
- Collaborate with internal teams for quick issue resolution.
- Meet daily/weekly targets such as response time, accuracy, and quality of service.
- Ensure a positive customer experience at all times.

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Skills Required

- Valuable written communication skills.
- Fast and accurate typing ability.
- Basic computer knowledge and ability to multitask.
- Problem-solving and customer-focused attitude.
- Ability to handle multiple chats at once (if required).
- Ability to work in rotational shifts (based on process).

Job Types: Full-time, Fresher, Permanent

Pay: ₹26,000.00 - ₹38,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- Rate your English communication skills out of 10
- Are you comfortable with the location of Makarba, Ahmedabad?
- Are you comfortable with rotational shift?

Work Location: In person

📌 Customer Support Specialist (India)
🏢 Scpl
📍 India