Job Title: Technical IAM-PAM Engineer support Department: ITGP About Business Line/Function BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies. Within BNP Paribas Group IT, the filiere Production Security is in charge of answering operationally to the challenges of cybersecurity with an end-to-end vision and consistently across the Bank.

With its identity domain, it offers the Technical IAM services to the group. In SEC18 and SEC17 team, we make support L2 for the technical IAM/PAM.

Position

Purpose L1/L2 Support for the technical IAM Infrastructure and Privileged Access Management: is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests.

Responsibilities Direct Responsibilities Infrastructure Maintenance

Ensure the IAM/PAM infrastructure (SailPoint/ LDAP IDM/ Ignimission/ CyberArk) is available and functional with a daily Monitoring check

Check and remediation: exploration errors, Authorization, Servers integration

Provisioning check and remediation on servers to meet KPI expectations

Infrastructure/ Application availability & monitoring

Incident Management

First user contact: Support users/customers in the resolution of incidents in accordance with ITSM processes (ServiceNow/Email).

Incident analysis and resolution

Entry point for Expert escalation

Contribution to continuous production optimization (curative and preventive)

Service Requests management: Support people of end user queries (ServiceNow/Email) Contributing Responsibilities Contribute to the knowledge transfer with Paris OPS teams

Contribute to the definition of procedures and processes necessary for the team

Help build team spirit and integrate into BNP Paribas culture

Contribute to the regular activity reporting and KPI calculation

Contribute to continuous improvement actions

Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies General IT infrastructure knowledge

Strong infrastructure skills Systems, Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.)





Production support profile

Knowledge and experience with IAM tool will be appreciated: SAILPOINT/ Cyberark - Entreprise Password vault

Good written and spoken English

French speaking will be appreciated

Measure and identify areas for improving Quality and overall Delivery

Able to communicate efficiently

Good Team Player and Team spirit Specific Qualifications Robust infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.)

SailPoint expertise. LDAP IDM knowledge nice to have

Strong interest in Incident Management with analytical and investigative skills Technical Skills Skills Referential (Required knowledge, skills and abilities) SailPoint Identity IQ(Must)

CyberArk - Entreprise Password vault (Must)

SQL

Behavioral Skills Adaptability

Ability to collaborate / Teamwork

Client focused

Attention to detail / rigor

Transversal Skills Analytical Ability

Ability to understand, explain and support change

Ability to manage a project

Ability to develop and adapt a process Ability to develop others & improve their skills

Education Level: Bachelor Degree or equivalent Location: Mumbai About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking &

• Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval

• Investment &

• Protection Services for savings, investment, and protection solutions; and Corporate &

• Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients)



to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability. About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center.

India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work.

We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

📌 Technical IAM- Engineer support (Mumbai)
🏢 BNP Paribas
📍 Mumbai