: Technical Project Manager – AI Solutions (Partner Delivery)

About the Role

We are looking for a Technical Project Manager to drive the successful deployment of our AI-native ITSM and Infrastructure Automation Applications through a network of System Integration (SI) partners. This role is responsible for ensuring implementation quality, delivery governance, technical alignment, and customer success across partner-led engagements.

The ideal candidate will work closely with SI partners, enterprise customers, Product Management, Engineering, and Customer Success teams to ensure projects are delivered consistently, on time, and in accordance with product best practices.

Rather than executing implementations directly, this role focuses on enabling, governing, and supporting partner-led deployments while serving as the technical and delivery authority for our AI platform.

Key Responsibilities

Partner Delivery Management

- Lead delivery governance for partner-led customer implementations.
- Act as the primary delivery liaison between customers, SI partners, and internal product teams.
- Ensure implementation quality, consistency, and adherence to product best practices.
- Review project plans, implementation approaches, and deployment readiness prepared by SI partners.
- Conduct regular governance reviews, steering committee meetings, and delivery checkpoints.
- Identify and mitigate project risks, escalations, and dependencies across multiple partner-led engagements.

Customer Success & Stakeholder Management

- Build trusted relationships with enterprise customers and executive stakeholders.
- Ensure customer expectations are aligned with product capabilities and implementation scope.
- Drive successful onboarding, adoption, and realization of business outcomes.




- Support executive business reviews and customer success planning.
- Manage delivery escalations and coordinate resolution across partner and internal teams.

Technical Oversight

- Provide technical guidance on solution architecture, integrations, and deployment best practices.
- Review integration designs involving:
- ITSM platforms (ServiceNow)
- Microsoft ecosystem (Azure AD, Teams, Microsoft 365)
- Enterprise APIs
- Identity and Access Management
- Cloud infrastructure (AWS, Azure, GCP)
- Validate deployment readiness, security considerations, data requirements, and production rollout plans.
- Coordinate with Product and Engineering teams to resolve technical issues impacting implementations.

Partner Enablement

- Enable SI partners on product capabilities, implementation methodologies, and delivery standards.
- Develop reusable implementation playbooks, templates, and best practices.
- Conduct implementation readiness assessments and partner onboarding.
- Capture lessons learned and continuously improve partner delivery processes.
- Support partner certification and capability-building initiatives.

Cross-Functional Collaboration

- Work closely with Product Management to provide implementation feedback that influences product enhancements.
- Coordinate with Engineering on feature readiness, release planning, and issue resolution.




- Partner with Customer Success and Support teams to ensure seamless transition from implementation to ongoing operations.

Required Qualifications

- 5–12 years of experience in enterprise software implementation, technical project management, or partner delivery.
- Experience in implementations for SaaS, cloud, or AI-based enterprise products.
- Strong understanding of ITSM processes and enterprise IT operations.
- Experience working with enterprise customers and global system integrators.
- Robust knowledge of Agile delivery and project governance.
- Excellent communication, stakeholder management, and executive presentation skills.

Preferred Experience

- AI-powered enterprise applications or Generative AI solutions.
- ServiceNow, Jira Service Management, BMC Helix, or Freshservice.
- Enterprise integration architecture and REST APIs.
- Cloud platforms (Azure, AWS, or GCP).
- Infrastructure operations, monitoring, or automation solutions.
- ITIL-based service management practices.

Key Competencies

- Partner Management
- Delivery Governance
- Customer Success
- Technical Consulting
- Executive Stakeholder Management
- Risk & Escalation Management
- AI Solution Deployment
- Enterprise Integration
- Program Coordination
- Cross-Functional Leadership

Success Measures

- Successful delivery of partner-led implementations.
- High customer satisfaction and referenceability.
- SI partner enablement and certification progress.
- Reduction in delivery escalations and implementation defects.
- Time-to-value for customer deployments.
- Adoption of AI capabilities by customers.
- Continuous improvement of partner delivery quality.

Email resume to: [email protected]

📌 Technical Delivery Manager – AI Solutions (Partner Delivery) (India)
🏢 FuturePath AI
📍 India