Job Summary We are looking for a proactive and technically robust Technical Customer Support Engineer to support and troubleshoot critical issues in Battery Energy Storage System (BESS) deployments. The role involves addressing customer queries, analyzing system warnings/alarms, coordinating with internal engineering teams, and serving as the first point of contact (PoC) between customers and the company for issue resolution.

Key Responsibilities  Act as the first technical Point of Contact (PoC) for customer support related to Battery Energy Storage Systems.  Troubleshoot critical system issues, alarms, warnings, and operational failures in battery and energy storage deployments.  Coordinate with technical team to analyze logs and telemetry data from BMS, PCS, inverter, EMS, and cloud platforms to identify root causes.  Coordinate with hardware, firmware, software, and field service teams for faster issue closure.  Provide timely technical responses and updates to customers during incidents and escalations.  Track, document, and manage customer tickets through closure while ensuring SLA compliance.  Support commissioning, remote diagnostics, and system health monitoring activities.  Create troubleshooting guides, FAQs, and knowledge-base documentation for recurring issues.



 Assist customers in understanding product features, operational limits, and best practices.  Escalate critical field issues with clear technical summaries and corrective action recommendations.

Required Skills &Qualifications;  Bachelor’s degree in Electrical, Electronics, Instrumentation, Energy Systems, or related field.  2–5 years of experience in technical support, field diagnostics, or customer engineering roles.  Good Understanding Of Battery Management Systems (BMS)

Inverters / PCS

Energy Management Systems (EMS)

Lithium-ion battery systems

SCADA / telemetry systems  Familiarity with CAN, Modbus, RS485, Ethernet, and remote monitoring platforms.  Ability to interpret logs, alarms, and system performance data.  Strong problem-solving, communication, and customer-handling skills.  Willingness to support field deployments and emergency issue resolution when required.

Preferred Qualifications  Experience in renewable energy, EV, or energy storage industry.  Exposure to cloud dashboards, data analytics, or remote diagnostics tools.  Knowledge of safety standards and operational procedures for energy storage systems.

Location: KR Puram-Bangalore

📌 Technical Customer Support Engineer - EV Battery (Bengaluru)
🏢 Turno
📍 Bengaluru