Job Summary We are seeking a detail-oriented and proactive Technical Writer with 1-2 years of experience to create clear concise and user-friendly documentation for our IT services and solutions The ideal candidate should have a flair for translating complex technical information into understandable content for both technical and non-technical audiences Key Responsibilities - Create and maintain high-quality technical documentation including user manuals product guides API documentation FAQs and knowledge base articles - Collaborate with developers QA product managers and support teams to gather information and understand project requirements - Edit review and proofread content to ensure clarity consistency and accuracy - Standardize content across platforms and adhere to branding and documentation guidelines - Update and maintain existing documentation based on new releases product changes and user feedback - Organize content in a logical structure using tools like Confluence MS Word Markdown or XML-based editors - Support the creation of visual aids such as flowcharts screenshots and diagrams Required Skills and Qualifications - 1 to 2 years of proven experience as a Technical Writer in an IT services or software company - Excellent written and verbal communication skills in English - Ability to understand technical concepts and convey them in simple language - Familiarity with documentation tools such as MS Office Confluence MadCap Flare Snagit or RoboHelp - Basic understanding of software development processes APIs and IT infrastructure is a plus - Attention to detail and ability to meet tight deadlines Preferred Qualifications - Bachelor s degree in English Communications Computer Science or a related field - Knowledge of Agile methodology and working in a fast-paced tech workplace - If you re passionate about simplifying complex information and improving user experience through documentation we d love to hear from you ref updazz com