To ensure product and process quality by monitoring manufacturing operations, resolving quality issues, driving continuous improvement initiatives, implementing quality systems, and ensuring compliance with customer and organizational requirements.
Key Responsibilities
Daily Quality Operations
- Conduct Daily Review Meetings (DRM) and ensure timely resolution of quality-related issues.
- Participate in daily complaint review meetings and drive CAPA implementation.
- Coordinate with cross-functional teams to support continual improvement activities.
Process Quality Control
- Monitor manufacturing processes to ensure compliance with quality standards and specifications.
- Control and maintain critical process parameters in special processes.
- Review, analyze, and disposition non-conforming products/materials in quarantine areas.
Customer Quality Management
- Investigate customer complaints and implement corrective and preventive actions.
- Ensure customer complaints are closed within committed timelines.
- Support customer quality improvement initiatives and reliability enhancement programs.
Audit &
- Compliance
- Conduct sustenance audits using standard check sheets.
- Perform product and process audits as per DQM requirements and maintain audit records.
- Support special process audits and achieve targeted audit performance scores.
- Ensure compliance with QMS procedures, standards, and regulatory requirements.
Continuous Improvement &
- Risk Management
- Facilitate Quality Control Circle (QCC) activities and improvement projects.
- Participate in PFMEA reviews to identify and mitigate process risks.