Principal Accountabilities

Accountability

Supporting Actions

Transaction processing

- Processing of transactions as per regulatory guidelines and within the laid down SOPs including PMS transactions

- Processing KYC applications and reconciling the KYC status and ensuring collection of pending documents to facilitate completeness of documentation requirement

- Data enrichment to facilitate transactional convenience and information dissemination

- Processing KYC applications for customer acquisition

- Scrutinising PMS applications for account opening and subsequent servicing of PMS accounts
- To handle transmission cases promptly and with empathy and due diligence

Regulatory Compliance

- Display of NAV and addendum as per the guidelines

- Managing DTSM as per the guidelines and SOPs

- Ensuring no regulatory deviation in the branch related to transaction processing

Stakeholder Management

- To liaise with Banks, Sales Team and HO from time to time for transaction related activities




- To liaise with Sales / Sales Support to transparent any issues related to transaction processing
- To build a strong relationship with service providers/vendors like RTA, bankers, courier, etc. at local level

- Servicing IFAs pertaining to branches and MR locations

To manage customer queries, requirements and issues

- To ensure to tag all interactions happened in the branch appropriately w. r. t. queries, requirements and issues as well as processing of transmission claims
- To ensure to maximise queries resolution at the time of raising

- Timely and accurate intimation of TRO’s to customers to ensure win-backs.

- To ensure adherence of TAT in case of requirements and issues
- To escalate at various levels in case of possible TAT burst of issue and requirements tagged

📌 Team Member - CROps - Warangal (Andhra Pradesh)
🏢 Aditya Birla Capital
📍 Andhra Pradesh