- All F2 and G grade employees can apply. It will be a lateral movement for F2 grade employees and vertical movement for G grade employees.
- Applicants should have completed a minimum tenure of 18 months in the organization and 12 months in their current role as on 01st May 2026.
- Performance rating of Valued Achiever or above in the last 6 months.
- No documented disciplinary issues/PIP in the last 6 months and till closure of IMP.
- Minimum of 2 years of experience in Team management (Banking Operations) is mandatory.
Role & Responsibilities:
- Lead and manage a team to achieve productivity, quality, and SLA targets.
- Monitor performance through KPIs and drive improvements via audit, coaching, and feedback.
- Ensure adherence to process, compliance, and regulatory requirements.
- Identify process gaps and drive improvements in collaboration with relevant teams.
- Coordinate with internal stakeholders to ensure smooth operations.
- Manage client POC through regular daily and weekly connects, ensuring alignment and issue resolution.
- Prepare and analyze MIS reports, highlighting risks and insights.
- Support onboarding, training, and continuous upskilling of team members.
- Manage workload distribution and ensure optimal resource utilization.
- Handle escalations and resolve process or customer-impacting issues.
- Drive team engagement and support retention initiatives.
- Identify risks and implement controls to ensure operational stability.
Educational/Skilled Qualifications:
- Must be a Graduate.
Required Skills:
- Should be quality driven.
- Should be comfortable with rotational shifts.
- Basic knowledge of MS-Office (Excel and Word).
- Proficiency in Grammatically correct English Communication.
- Rapport building skills.
- No absenteeism or tardiness issues.
- Willing to take on challenging assignments.
- Willingness to work in rotational shifts and during holiday / weekend.
- Ability to work under pressure.
- Ability to deliver on time and as per specifications.
- Presentation skills (plus factor).
- Confident, patient, and positive mindset.
Competencies that will be Assessed:
- Leadership skills.
- Process, People and client management.
Selection Procedure:
- HR Screening
- Group Discussion
- Personal Interview
Application Process & Timelines: Last date to apply on the job posting is 25****th May 2026
PS: Strictly no extension allowed on Timelines The selected candidates must be released with immediate effect from the date of the announcement of the results.
Apply now
📌 Team Leader (Bengaluru)
🏢 Firstsource Solutions
📍 Bengaluru
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