Job Title: Technical Support Engineer - Service Desk
Job Purpose: We are looking for a proactive L1 Service Desk Engineer to support IT infrastructure operations on the tool. The role involves monitoring, troubleshooting, and managing IT incidents to ensure seamless system availability and performance.
Qualification: B.E./B.Tech/Diploma in IT, Computer Science, or related field.
Certification: Certifications like ITIL Foundation, CompTIA A+/N+, MCP are a plus.
Experience: 0-2 Years
Responsibilities:
- Log and manage incidents through ITSM tools (ServiceNow, Ivanti, Jira, etc.).
- Perform basic L1 troubleshooting for servers, networks, and applications.
- Escalate unresolved issues to L2/L3 teams as per SLA.
- Maintain ticket accuracy, documentation, and timely closure.
- Support 24x7 shift operations in a rapid-paced NOC/service desk environment.
Mandatory:
- Basic knowledge of Monitoring tools.
- Understanding of Windows/Linux OS, networking, and IT infrastructure.
- Familiar with Active Directory, O365, and remote desktop support.
- Excellent communication and customer handling skills.
- Knowledge of ITIL processes preferred.
📌 Technical Support Engineer - Service Desk (India)
🏢 Intertec Systems
📍 India
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