Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Network Infrastructures
Valuable to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operating procedures and models to maintain service stability and ensure high-quality support. Daily activities include monitoring system performance, troubleshooting network and application problems, and coordinating with various teams to uphold seamless infrastructure operations.

Roles & Responsibilities:





- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve support processes and enhance team productivity.
- Mentor junior team members to develop their technical and problem-solving skills.
- Coordinate with stakeholders to ensure alignment of support activities with business objectives.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network protocols, routing, and switching technologies.
- Experience in troubleshooting and resolving issues related to infrastructure and network components.
- Familiarity with monitoring tools and incident management systems to track and resolve technical problems.
- Ability to analyze system logs and performance metrics to identify root causes of issues.
- Good communication skills to effectively interact with users, clients, and cross-functional teams.

Additional Information:

- The candidate should have minimum 7.5 years of experience in Network Infrastructures.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

📌 Infra Tech Support Practitioner (India)
🏢 Accenture
📍 India