Location:

Bangalore

Grade:

F2

Designation:

Team Leader

Process:

Nationwide Building Society (

NBS

)

Number of Positions:

02

Minimum Criteria

- All F2 and G grade employees can apply. It will be a lateral movement for F2 grade employees and vertical movement for G grade employees.

- Applicants should have completed a minimum tenure of 18 months in the organization and 12 months in their current role as on 01st May 2026.

- Performance rating of Valued Achiever or above in the last 6 months.

- No documented disciplinary issues/PIP in the last 6 months and till closure of IMP.

- Minimum of 2 years of experience in Team management (Banking Operations) is mandatory.

Role & Responsibilities

- Lead and manage a team to achieve productivity, quality, and SLA targets.

- Monitor performance through KPIs and drive improvements via audit, coaching, and feedback.

- Ensure adherence to process, compliance, and regulatory requirements.

- Identify process gaps and drive improvements in collaboration with relevant teams.

- Coordinate with internal stakeholders to ensure smooth operations.

- Manage client POC through regular daily and weekly connects, ensuring alignment and issue resolution.

- Prepare and analyze MIS reports, highlighting risks and insights.

- Support onboarding, training, and continuous upskilling of team members.





- Manage workload distribution and ensure optimal resource utilization.

- Handle escalations and resolve process or customer-impacting issues.

- Drive team engagement and support retention initiatives.

- Identify risks and implement controls to ensure operational stability.

Educational/Qualified Qualifications

- Must be a Graduate.

Required Skills

- Should be quality driven.

- Should be comfortable with rotational shifts.

- Basic knowledge of MS-Office (Excel and Word).

- Proficiency in Grammatically correct English Communication.

- Rapport building skills.

- No absenteeism or tardiness issues.

- Willing to take on challenging assignments.

- Willingness to work in rotational shifts and during holiday / weekend.

- Ability to work under pressure.

- Ability to deliver on time and as per specifications.

- Presentation skills (plus factor).

- Confident, patient, and positive mindset.

Competencies That Will Be Assessed

- Leadership skills.

- Process, People and client management.

Selection Procedure

- HR Screening

- Group Discussion

- Personal Interview

Application Process & Timelines

Last date to apply on the job posting is 25

th

May 2026

PS: Strictly no extension allowed on Timelines The selected candidates must be released with immediate effect from the date of the announcement of the results.

📌 Team Leader (Bengaluru)
🏢 Firstsource
📍 Bengaluru