: Team Leader – BPO (Night Shift) Company: Teleperformance Designation: Team Leader Shift: Complete Night Shift Industry: BPO Location: Ghansoli, Navi Mumbai Key Responsibilities - Handle and manage a team of Customer service Agent.

- Drive performance on key KPIs: Quality, Productivity.
- Control attrition through engagement and timely interventions.
- Monitor and manage shrinkage (attendance, adherence, leaves).
- Provide real-time support, coaching, and call monitoring.
- Handle customer and process escalations effectively.
- Ensure strict adherence to SOPs, client guidelines, and company policies.
- Prepare and share daily/weekly performance reports.
- Coordinate with Quality, Training, and Operations teams.

Skills Required - Strong team handling and leadership skills.

- Good understanding of BPO metrics (Attrition, Shrinkage).
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced night shift workplace. Qualification & Experience - Graduate in any discipline.
- 1–3 years of experience as a Team Leader/Senior Associate in BPO.
- Prior experience handling international clients preferred.

APPLY NOW: [email protected] (phone hidden) HR MAMTA

📌 Team Lead (Mumbai)
🏢 TP
📍 Mumbai