TITLE – Team Lead, DME Billing

LOCATION: Mohali / Jaipur

EXPERIENCE: 7–10 Years

POSITION SUMMARY

We are seeking an experienced and results-driven Team Lead – DME Billing to lead a team of billing and revenue cycle professionals supporting US Healthcare clients. The role will be responsible for managing day-to-day DME billing operations, ensuring productivity, quality, compliance, and revenue optimization while driving operational excellence.

The ideal candidate should possess strong expertise in DME Billing, Medicare/Medicaid guidelines, Commercial Insurance billing, AR Management, Denials Management, and Team Leadership.

KEY RESPONSIBILITIES

Operations Management

- Manage and supervise a team of 25–30 billing professionals.
- Monitor daily billing, claims processing, payment posting, AR follow-up, and denial management activities.
- Ensure achievement of productivity, quality, and SLA targets.
- Drive revenue realization through effective claims management and AR recovery.
- Review operational reports and implement corrective actions to improve performance.

Team Leadership

- Conduct regular team huddles and performance reviews.
- Coach and mentor team members to improve productivity and quality.
- Identify training needs and coordinate learning interventions.
- Manage attendance, scheduling, workforce allocation, and leave planning.
- Build a high-performance and engagement-focused team culture.





Quality & Compliance

- Ensure compliance with Medicare, Medicaid, HIPAA, and payer-specific guidelines.
- Conduct regular audits to monitor billing accuracy.
- Minimize billing errors, rejections, and denials.
- Support process improvement and standardization initiatives.

Client & Stakeholder Management

- Support leadership with client reporting and operational reviews.
- Provide updates on KPI performance, risks, and action plans.
- Collaborate with Quality, Training, HR, and Reporting teams for business objectives.

Continuous Improvement

- Identify process gaps and recommend automation opportunities.
- Implement best practices to improve operational efficiency.
- Drive Lean and Six Sigma initiatives where applicable.

Educational Qualification

- Graduate in any discipline
- Preferred: MBA / Healthcare Management certification
- Relevant certifications in Healthcare RCM will be an added advantage

Desired Candidate Profile

- 7–10 years of experience in US Healthcare RCM/DME Billing.
- Minimum 2 years of experience as a Team Lead or Subject Matter Expert handling teams.
- Strong understanding of DME billing workflows and payer guidelines.
- Experience handling teams of 25+ FTEs.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced and performance-driven setting.

📌 Team Lead (DME) (Sahibzada Ajit Singh Nagar)
🏢 Knack RCM
📍 Sahibzada Ajit Singh Nagar