Role & responsibilities:

- Lead and manage daily cash application operations, ensuring timely and accurate posting of customer payments.

- Oversee processing of checks, EFTs, ACH/Wire transactions, lockbox payments, and credit card transactions as per defined SOPs.

- Ensure timely resolution of unapplied cash, suspense items, short payments, duplicate payments, and other payment discrepancies.

- Monitor team productivity, quality, and SLA adherence through regular reviews and reporting.

- Review and audit payment postings to ensure accuracy and compliance with internal controls and accounting guidelines.

- Manage workload allocation and ensure smooth workflow across the team.

- Drive timely closure of ServiceNow tickets and monitor ticket aging. Support escalations and coordinate with Collections, Treasury, Billing, and other stakeholders for issue resolution.

- Prepare and share operational dashboards, KPIs, and performance metrics with leadership.

- Identify opportunities for process improvement, automation, and operational efficiency.

- Ensure that SOPs, process documentation, and training materials are updated and maintained.

- Lead cross-training initiatives and ensure business continuity planning within the team.

- Coach, mentor, and develop team members through regular feedback and performance discussions.





- Assist management in hiring, onboarding, performance evaluations, and development planning.

- Ensure compliance with company policies, internal controls, audit requirements, and accounting standards.

- Support transition activities, process migrations, and implementation of current tools or workflows where applicable.

- Build strong working relationships with internal and offshore stakeholders while maintaining high service standards

Preferred candidate profile

- B. Com, M. Com, MBA (Finance), or equivalent qualification

- 6 to 8 years of overall experience with 46 years in Cash Applications / Accounts Receivable / OTC operations

- Prior experience in team handling or supervisory responsibilities preferred

- Strong understanding of end-to-end Order to Cash processes Experience working with ERP systems and shared services environments Good analytical, problem-solving, and stakeholder management skills

- Strong verbal and written communication skills

- Proficiency in MS Office applications, especially Excel and reporting tools

- Ability to work under pressure and manage multiple priorities effectively .

- Focus on continuous improvement, process excellence, and customer service

📌 Team Lead-Cash Applications (Gurugram)
🏢 Trueblue
📍 Gurugram