The Executive Tea Lounge at StoneX Design District is responsible for delivering exceptional tea experiences through professional tea preparation, personalized guest service, and meticulous attention to detail. This role supports the Senior Executive Tea Lounge, Assistant Manager Tea Lounge, and Tea Master in maintaining the highest standards of tea craftsmanship, service excellence, operational efficiency, and luxury hospitality. The Executive ensures every tea experience reflects the authenticity, elegance, and philosophy of the Tea Lounge while consistently upholding StoneX Design District's service standards.

Key Responsibilities

Guest Experience & Service Excellence

- Welcome every guest with warmth, professionalism, and genuine hospitality.
- Deliver personalized tea experiences by understanding guest preferences and recommending suitable teas, brewing methods, and food pairings.
- Explain tea origins, flavour profiles, processing methods, and brewing techniques confidently to guests.
- Ensure every guest interaction reflects the luxury hospitality standards of StoneX Design District.
- Handle guest requests, feedback, and service recovery professionally, escalating concerns whenever required.
- Create memorable tea experiences through engaging conversations and refined service.

Tea Preparation & Beverage Excellence

- Prepare and serve premium teas using prescribed brewing techniques and service standards.
- Follow Tea Master's brewing parameters, infusion timings, water temperatures, and presentation guidelines.
- Prepare traditional, specialty, herbal, green, black, white, oolong, and signature tea beverages according to established recipes.
- Maintain consistency in flavour, aroma, appearance, and presentation across all beverages.
- Ensure every tea is served using appropriate tea ware and service etiquette.

Tea Knowledge & Product Excellence

- Develop strong knowledge of tea origins, growing regions, processing methods, grades, and flavour profiles.
- Understand tea ceremonies, brewing techniques, and cultural traditions associated with premium teas.
- Stay updated with seasonal teas, signature blends,



limited editions, and menu changes.
- Educate guests on tea appreciation while promoting the Tea Lounge's unique experiences.
- Recommend suitable tea and food pairings based on guest preferences.

Tea Lounge Operations

- Prepare the Tea Lounge before service following opening checklists.
- Maintain proper mise en place throughout operational hours.
- Ensure cleanliness and organization of tea stations, brewing equipment, utensils, and guest service areas.
- Perform opening, operating, and closing duties according to departmental SOPs.
- Follow food safety, hygiene, and sanitation standards at all times.

Equipment Care & Maintenance
- Operate tea brewing equipment and specialty tea utensils safely and efficiently.
- Clean and maintain teapots, kettles, brewing vessels, strainers, tea ware, and ceremonial equipment.
- Report equipment malfunctions immediately to the Senior Executive.
- Ensure all tea equipment is maintained in excellent working condition and presentation.

Inventory & Stock Management

- Assist in receiving, storing, and organizing premium tea leaves, herbs, infusions, accompaniments, and operating supplies.
- Follow FIFO principles and approved storage procedures.
- Monitor stock levels and report shortages promptly.
- Minimize wastage through proper portion control and handling.
- Assist during monthly inventory counts and stock verification.

Teamwork & Operational Support

- Work collaboratively with the Tea Master, Assistant Manager, Senior Executive, and fellow team members.
- Support colleagues during peak operational periods and special events.
- Participate actively in daily briefings, tea tastings, training sessions, and departmental meetings.




- Assist in onboarding and guiding new team members whenever required.
- Maintain effective communication with Culinary, Front Office, Events, and other operational departments.

Quality Assurance

- Maintain uncompromising standards of authenticity, luxury, and tea service excellence.
- Ensure every beverage meets established quality and presentation standards before serving.
- Follow quality control procedures established by the Tea Master.
- Maintain hygiene, freshness, and proper storage of all tea products.
- Continuously seek opportunities to improve guest satisfaction and operational efficiency.

Qualifications & Skills

- Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Food & Beverage Service, or equivalent preferred.
- Minimum 1-3 years of experience in a luxury tea lounge, specialty caf, luxury hotel, fine dining restaurant, or premium hospitality environment.
- Passion for tea, hospitality, and guest service.
- Good communication and interpersonal skills with a guest-focused approach.
- Working knowledge of tea preparation, brewing techniques, and tea service etiquette.
- Ability to multitask and maintain composure in a fast-paced luxury hospitality setting.

Preferred Qualifications

- Certification in Tea, Tea Sommelier, Japanese Tea Ceremony, Chinese Tea Ceremony, or equivalent will be an added advantage.
- Knowledge of international tea varieties, processing methods, and tea appreciation.
- Experience with premium tea service and luxury guest experiences.
- Familiarity with specialty tea equipment and ceremonial tea service.
- Knowledge of tea and food pairing principles.

Attributes

- Skilled appearance and polished demeanour.
- Guest-centric attitude with a passion for service excellence.
- Positive, proactive, and approachable personality.
- Strong work ethic and commitment to teamwork.
- Excellent attention to detail and organizational skills.
- Trustworthy, reliable, and disciplined.
- Passion for tea culture and continuous learning.
- Ability to perform gracefully in a luxury hospitality environment.

📌 Tea Sommelier (New Delhi)
🏢 Stonex India
📍 New Delhi