Company

AKASH STEEL CRAFTS

Location

VASHI

Employment Type

Full time

Department

Sales & Marketing

Reports To

Senior Manager – Sales & Marketing

About the Role

The Sales Coordinator will be responsible for managing existing customers, ensuring exceptional customer service, securing repeat business, and strengthening long-term customer relationships. The role requires close coordination with customers and internal departments to ensure smooth order execution and customer satisfaction.

Key ResponsibilitiesCustomer Relationship Management

- Serve as the primary point of contact for existing customers.
- Build long-term customer relationships.
- Understand customer requirements and provide timely support.
- Ensure high levels of customer satisfaction.

Repeat Business Development

- Follow up for repeat purchase orders.
- Identify opportunities for cross-selling and upselling.
- Monitor customer buying patterns and proactively engage customers.
- Maintain regular contact with key accounts.

Order Coordination

- Coordinate quotations, order confirmations, production schedules, dispatches, and deliveries.
- Update customers on order status.
- Resolve delivery and service-related issues.

Payment Follow-up





- Coordinate with Accounts for outstanding payments.
- Follow up with customers regarding overdue invoices while maintaining positive relationships.

CRM & Reporting

- Maintain accurate customer records in CRM.
- Prepare customer activity reports.
- Track customer feedback and improvement opportunities.

Qualifications

- Bachelor's Degree in Business Administration, Commerce, Marketing, or a related field.

Experience

- 2–6 years of experience in customer relationship management, inside sales, key account management, or B2B customer service.
- Experience in manufacturing or industrial products will be an advantage.

Skills Required

- Excellent communication and interpersonal skills.
- Strong customer relationship management abilities.
- Good coordination and organizational skills.
- Problem-solving mindset.
- CRM and MS Office proficiency.

Key Performance Indicators (KPIs)

- Repeat order value.
- Customer retention rate.
- Customer satisfaction.
- Order processing accuracy.
- Payment collection support.
- Customer response time.
- CRM accuracy and completeness.

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Sales Coordinator (India)
🏢 AKASH STEEL CRAFTS
📍 India