- Provide technical assistance to customers through phone, email, or chat for issues related to application support, networking, production support, and product support.
- Troubleshoot complex technical problems using Linux operating systems and Kubernetes containerization tools.
- Collaborate with cross-functional teams to resolve customer complaints and improve overall service quality.
- Develop documentation on troubleshooting procedures and knowledge base articles for internal use.
Job Requirements :
- 3-8 years of experience in IT services & consulting industry.
- Robust understanding of application support, networking fundamentals (TCP/IP), and basic programming concepts.
- Proficiency in working with Linux operating systems and familiarity with Kubernetes containerization tools.