The SolarWinds Administrator is responsible for supporting the day‑to‑day operations, configuration, and maintenance of the SolarWinds monitoring platform . This role focuses on monitoring coverage, alert management, basic troubleshooting, and operational support, while working under the guidance of senior administrators. The position is ideal for candidates with around 3 years of hands‑on experience who are looking to grow into a SolarWinds SME role.

Key Responsibilities

Monitoring & Platform Support

- Support administration of the SolarWinds Orion platform for network and server monitoring.

- Onboard new devices and validate monitoring configurations.

- Perform routine health checks and basic troubleshooting of polling or data collection issues.

- Escalate complex issues to senior SolarWinds administrators as required.

Alerting & Incident Support

- Configure and maintain basic alert rules and threshold settings.

- Monitor and respond to SolarWinds alerts as part of L1/L2 support.

- Validate alert recovery and assist in resolving alerts that do not auto‑explicit.

- Support incident creation and updates via ITSM integrations (e.g., ServiceNow).

Dashboards & Reporting

- Create and maintain standard dashboards and views for operations teams.

- Generate basic performance, availability, and utilization reports.

- Assist in validating reports and dashboards used for SLA tracking.





Operational Collaboration

- Participate in incident investigations and root cause analysis discussions.

- Follow defined operational processes, documentation, and escalation paths.

- Support transition and KT activities under guidance from senior resources.

Required Skills & Expertise

Technical Skills

- Around 3 years of experience in IT operations or monitoring tools.

- Hands‑on exposure to SolarWinds Orion platform , preferably with:

- Network Performance Monitor (NPM)

- Server & Application Monitor (SAM)

- Basic understanding of

- SNMP, ICMP, and agent‑less monitoring

- Networking fundamentals (switches, routers, interfaces)

- Familiarity with alert configuration and basic threshold tuning.

- Exposure to ITSM tools such as ServiceNow is a plus.

Soft Skills

- Strong troubleshooting and analytical skills.

- Good verbal and written communication.

- Willingness to learn and grow in monitoring and observability tools.

- Ability to work in shifts or on‑call rotations if required.

Experience & Qualifications

- 3–4 years of relevant IT monitoring or operations experience.

- Hands‑on experience supporting SolarWinds in production environments.

- Exposure to enterprise or managed‑services environments preferred.

- SolarWinds or ITIL Foundation certification is a plus but not mandatory.

📌 Systems Integration Analyst (Noida)
🏢 NTT America
📍 Noida