Company Description PPStack is a global EdTech brand focused on reimagining the future of education by empowering learners, professionals, and organizations with skills for the digital era. The company leverages artificial intelligence, modern technology, and innovative teaching methods to make learning smarter, faster, and more impactful.

Its mission is to bridge the gap between education and industry through future-ready skills, digital empowerment, and career transformation opportunities. PPStack offers AI-powered learning platforms, crash courses, corporate training, career coaching, digital branding, and technology consulting, creating an ecosystem where education drives innovation and career growth. Trusted by learners worldwide, PPStack is committed to delivering future-ready solutions in education, careers, digital growth, and technology innovation.

Role Description This is a full time remote Support IT role at PPStack. The Support IT professional will handle day-to-day technical support tasks, including monitoring and maintaining networks and systems, resolving hardware and software issues, and ensuring secure, reliable connectivity for internal teams and external learners.

Responsibilities include diagnosing and troubleshooting incidents, escalating complex problems, and supporting users via tickets, email, chat, or video calls. The role also involves assisting with system updates, documenting procedures, supporting learning platform performance, and collaborating with other technology and product teams to improve stability and user experience.



The successful candidate will contribute to a responsive support environment that enables uninterrupted access to PPStack’s digital learning and career transformation solutions.

Qualifications

- Candidates should possess strong Information Technology skills, including familiarity with operating systems, cloud-based tools, and common productivity applications.
- Candidates should possess Network Administration skills, such as configuring, monitoring, and maintaining routers, switches, and basic network infrastructure.
- Candidates should possess Troubleshooting skills to diagnose, analyze, and resolve technical issues across hardware, software, and network components.
- Candidates should possess Network Security awareness, including best practices for access control, data protection, and secure remote connectivity.
- Candidates should possess Customer Service skills, including clear communication, empathy, and the ability to support diverse users in a timely and professional manner.
- Additional beneficial qualifications include experience with help desk or ticketing systems, basic scripting or automation, familiarity with EdTech platforms, and understanding of AI or cloud environments.
- Relevant education such as a degree, diploma, or certification in Information Technology, Computer Science, or a related field is preferred; equivalent practical experience is also valued.
- Ability to work independently in a remote setting, collaborate across global teams, manage priorities, and maintain accurate technical documentation.

📌 Support IT (India)
🏢 PPStack
📍 India