Key Skills: Api, SQL, Agile Methods, Clarity Ppm, ServiceNow, Ms Project, Automation, Azure, Scripting, AWS

Roles and Responsibilities:

- Provide L1/L2/L3 application support and maintenance for PPM tools including ServiceNow PPM, CA Clarity PPM, Oracle Primavera, and MS Project Online.

- Troubleshoot and resolve incidents, defects, and user issues; monitor system performance and support high availability.

- Manage tickets through ITSM tools, perform root cause analysis (RCA), and implement preventive measures while meeting SLAs and KPIs.

- Configure workflows, forms, and dashboards in PPM tools; manage user roles, access control, and security.

- Support integrations with enterprise systems and deliver reporting/analytics for project status, portfolio dashboards, and resource utilization.

Skills Required:





- 3-8 years of experience in application support and PPM tool support or project management systems.

- Hands-on experience supporting PPM tools: ServiceNow PPM, CA Clarity PPM, Oracle Primavera, and MS Project Online.

- SQL basics for investigation and reporting support.

- APIs/integrations knowledge to troubleshoot and support data exchange between systems.

- ITSM tools experience (ServiceNow preferred) and incident/problem management in production support environments.

Valuable to Have

- Azure or AWS exposure.

- Automation and scripting experience.

- Understanding of financial modules in PPM.

Education: Bachelor's Degree in Computer Science or related field.

📌 Support Engineer PPM (Bengaluru)
🏢 Careernet
📍 Bengaluru