1. Support Analyst - 1

Responsibilities

Direct Responsibilities

1. Responsible to drive / contribute to global projects; gain in experience and knowledge at a Technical level and functional level in Core banking.
2. Contribute to Issue resolution, RCAs, Process improvements
3. Pro-active status reporting with Leads.
4. Strong Ownership of assigned tasks to closure.
5. To ensure all activities carried-out and solutions proposed, planned and delivered are compliant with policy guidelines specified by BNPP Paribas group globally
6. Gather project requirement and prepare business requirement documents (BRD), functional specification documents (FSD) and other functional documents as per requirements.
7. Provide linkage between the clients business and technical tasks regarding the requirements throughout the development life cycle.
8. Provide maintenance and support towards resolving issues, bugs etc on products put on production.
9. Resolve and provide functional support for adhoc queries from users.

Contributing Responsibilities

10. Contribute To Knowledge Repositories.
11. Prepare reusable templates for faster delivery. Technical & Behavioral Competencies
- Good Knowledge of SQL/PLSQL
- Good Knowledge of UNIX is must.
- Basic knowledge on Core banking domain
- Expected to have Good Knowledge of Autosys.
- Knowledge & Understanding of Business Objects 4.2 will be added advantage.
- Excellent Communication Skills
- Ability to present and explain complex technology scenarios and concept
- Ability to work as part of a geographically distributed team having members of diverse cultures
- Self-driven and independent, with good initiative
- Focus on value creation.

Technical & Behavioral Competencies

Specific Qualifications

Good knowledge on banking domain

Skills Referential (Required knowledge, skills and abilities)

Technical Skills

o Unix /Linux o SQL o Autosys

Behavioral Skills

o Good communication skills o Ability to collaborate o Flexible o Multitasking

Education Level:



Preferably bachelors plus relevant Banking/CORE Banking IT knowledge

Location: Mumbai

- Support Analyst – 2

Responsibilities

Direct Responsibilities

- Monitor application health, consumption, and performance; propose and implement optimizations.
- Perform regular functional deliveries, releases, and post deployment after care.
- Maintain an up to date knowledge base and capture lessons learned from incidents.
- Triage, prioritize, and track incidents, problems, and service requests in ServiceNow & Jira.
- Act as escalation point for complex issues; coordinate with development, architecture and third party vendors.
- Lead root cause analysis (RCA) and post incident reviews; drive corrective and preventive actions.
- Deploy releases using CI/CD pipelines (Bitbucket, Git, Jenkins, Ansible, Terraform, Kubernetes, Docker).
- Participate in RFC review, impact analysis, testing, and rollout; ensure release readiness checklists are met.
- Identify and remediate security vulnerabilities, support audit and compliance activities.
- Implement hardening and patching processes (including weekend operations)

Contributing Responsibilities

- Detect recurring issues; develop automation scripts (Shell, PowerShell, Python) and knowledge base articles.
- Contribute to process enhancements, incident classification, and performance optimization initiatives.
- Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans to ensure smooth functioning of existing systems.
- Coach and mentor fellow team members, share skills and expertise as required.

Technical & Behavioral Competencies
- hands on knowledge on SQL, UNIX/Linux, windows
- Knowledge of DevOps (must have Ansible)



is required
- Working experience with jobscheduling and automation tools –Autosys or similar.
- Proficiency in monitoring and applicationperformance tools –Dynatrace or comparable.
- Scripting/Programming skills (Shell, Python) to develop automation and utility scripts.
- Strong analytical and rootcause investigation skills; able to diagnose complex production issues quickly.
- Proven ability to work effectively in a virtual, globally distributed team, coordinating across time zones and cultures.
- Proactive mindset –identifies improvement opportunities, drives automation, and follows up on preventive actions.
- Excellent written and verbal communication; can translate technical details into clear businessfriendly language for stakeholders at all levels.

Specific Qualifications

- Minimum 3 years of handson experience in application production support, and Unix/Linux environments.
- Prior experience supporting critical applications in a financial services or banking setting is required.
- Working knowledge of ITIL/ITSM processes (Incident, Problem, Change, Release Management).

Skills Referential (Required knowledge, skills and abilities)

Technical Skills

- Operating Systems: Linux, Windows a plus
- Servers & Middleware: Apache, Tomcat, IBM MQ, CFT, FTS
- Databases: Oracle, SQL Server
- CI/CD & IaC: Bitbucket, Git, Jenkins, Ansible, Terraform, Kubernetes, Docker
- Scripting: Shell, PowerShell; Python a plus
- Scheduling: Autosys
- Monitoring & Observability: Dynatrace, OpenSearch
- Service Management: ITIL, ServiceNow, Jira
- APIs: REST, SOAP
- Reporting: MSBI, Business Objects

Behavioral Skills

- Rigorous & detail oriented
- Proactive and autonomous
- Strong analytical and troubleshooting mindset
- Service oriented with a focus on end user experience
- Excellent written & verbal communication; ability to translate technical issues for business audiences

Education Level: Bachelor's degree or equivalent

Location: Mumbai

📌 Support Analyst (Mumbai)
🏢 Talent21
📍 Mumbai