Support Analyst:

Primary Skill Set:

- Communication should be excellent, due to client facing role
- Able to communicate well in English: Speaking, Writing, Reading
- Ability to provide and follow directions.
- A positive, friendly attitude
- Work Experience & thorough Knowledge on Microsoft Windows Platform, Microsoft Office
- Experience troubleshooting Windows OS, Apple iOS and Android and Apple Apps common user navigation issues
- Basic administration knowledge in Office 365
- Basic Active Directory user administration, password resets, etc.
- Fundamentally sound understanding of desktop computing
- Basic understanding of networking is essential
- Ability to learn and share information with others
- Positive attitude to work in a fast-paced workplace
- Ability to multitask.
- Must demonstrate willingness to adhere to schedule, policies and procedures.
- Experience in Customer Care in one of the Industries like Hospitality, Online food delivery apps and Food and Beverages.





Minimum Qualification:

- 4+ Years experience in US client facing Help Desk/Contact Center/Customer Service Support.

Roles and Responsibilities:

- Participate in a 24x7 Operations Model
- Perform Shift Handover as per defined procedure
- Initial point of contact and coordination for all End-user Service Requests
- Provide Help Desk support to end-users of proprietary software.
- End-to-end Service Request Management, escalation, resolution and closing process.
- Provide phone and email support
- Manage multi-channel inbound Service Requests.
- Monitor Help Desk Ticket Queue and client infrastructure
- Track tickets to closure, ensuring they are properly tagged
- Update all work inside tickets
- Provide troubleshooting and support for end-user applications
- Participation in ad-hoc and recurring meetings

📌 Support Analyst role @ TAO Digital (Chennai)
🏢 Tao Digital
📍 Chennai