Job Description:

Responsibilities:

ServiceNow Platform Expertise & Customization:

Hands-on experience and strong technical knowledge of the ServiceNow platform, including custom development, platform configuration, DevOps, Data Import, Application Security, Client-Server technology, and Networking Systems. Extensive familiarity with High Availability and Disaster Recovery concepts, as well as Middleware and Application Integration.

End-to-End Solution Delivery:

Lead the design, development, and technical delivery of ServiceNow solutions, ensuring on-time, high-quality implementations. Oversee the entire project lifecycle, from initial design through to testing and deployment, ensuring alignment with best practices.

Agile and Waterfall Methodologies:

Lead technical efforts across agile and waterfall methodologies, ensuring flexibility in managing different development frameworks. Experience in managing sprint ceremonies and leading technical reviews.

Integration & Application Development:

Build integrations between ServiceNow and other enterprise systems, ensuring seamless communication and data flow. Expertise in Application Development, Networking, Firewall/Security, Data Center Operations, Backup & Storage Management, and Email Platform Configuration.

Technical Consulting & Leadership:

Lead technical consulting for ServiceNow implementation and customization projects. Collaborate with business and technical stakeholders to understand requirements and propose solutions based on industry standards and best practices.

Mentorship & Code Management:

Provide technical mentorship to junior consultants and team members. Lead code reviews, ensure proper version control practices, and maintain code quality. Serve as a subject matter expert (SME) on ServiceNow for clients and internal teams.

Problem-Solving & Technical Troubleshooting:





Troubleshoot complex technical issues related to ServiceNow implementations and provide timely resolutions. Lead technical training sessions for stakeholders, enabling efficient use of the platform.

Design & Customer Demos:

Build high-level and low-level solution designs, ensuring all functional requirements are met. Prepare and present technical demos to clients, articulating technical solutions effectively.

Qualifications:

Educational Background:

Bachelor's degree in Computer Science, Information Technology, or a related field.

ServiceNow Experience:

Minimum of 4 years of hands-on experience working with ServiceNow, including technical consulting, implementation, and customization.

Technical Skills:

Solid proficiency in JavaScript, ServiceNow scripting, HTML, and CSS for developing and customizing ServiceNow applications. Experience building system integrations between ServiceNow and other enterprise platforms.

ITIL Knowledge:

Strong understanding of ITIL processes and experience implementing ITIL workflows within the ServiceNow platform.

Communication & Stakeholder Engagement:

Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders, ensuring clarity and collaboration across teams.

Team Leadership & Mentorship:

Experience leading and mentoring technical teams, ensuring high-quality project delivery while fostering team development.

Adaptability & Multi-tasking:

Proven ability to thrive in fast-paced environments, managing multiple priorities and deadlines without compromising quality.

Certifications:

Required certifications include ServiceNow Certified Implementation Specialist and/or ServiceNow Certified Application Developer.

Communication Skills:

Excellent verbal and written communication skills, essential for effective client and team collaboration.

📌 ServiceNow-Senior Technical Consultant (India)
🏢 Saaki Argus And Averil Consulting
📍 India