Minimum 10 years of prior work experience with considerable time managing and leading BPO industry with sizeable headcount

Proven track record of Account planning and Account management

Should have experience in handling and managing Team Leaders / Shift managers

Should be able to work on Adaptable Timings / Night Shifts and US timings

Should be ready to Travel when required

Ensure smooth functioning of the process and compliance of procedures

Manage the process as per clients’ requirements and ascertain timely delivery of SLAs

Develop Strategic & tactical plans to identify, analyze and effectively respond to client needs and best practices

Identify reasons for non-achievement of SLAs, develop solutions and execute them

Monitor and increase productivity and measure performance of employees e.g performance appraisals, ongoing feedback, training etc.

Develop and implement training programs to expand the capacity of employees





Ensure a Business continuity plan is in place for all processes

Establish and maintain appropriate systems for measure necessary aspects of operational management and development

Prepare and submit Daily/Weekly/Monthly reports on operational tasks

Excellent communication and presentation skills

Experience interacting with overseas clients (US/UK)

Flair to take challenges and handle multi tasks Attractive pay package including performance incentives Experience of working and growing in a challenging environment Skills: operational management,account planning,performance management,operations management,team management,supply chain management,training program development,account management,client interaction

📌 Strategic Operations Manager (Coimbatore)
🏢 Envision Software Engineering(Core Force India
📍 Coimbatore