Preferred Location : Candidates residing between Dahisar and Churchgate (Western Line)
Experience : 1–3 years in Business Development / Pre Sales / Client Handling over calls
About the Role
We are looking for a proactive and customer-focused Strategic Client Relations Executive/Manager to manage inbound sales enquiries, nurture customer relationships, and drive business growth. The ideal candidate should possess excellent communication skills, be comfortable handling clients over calls, and have the ability to convert leads into long-term business relationships.
Key Responsibilities
- Manage inbound sales enquiries from customers across India.
- Build and maintain strong relationships with academies, clubs, institutions, and dealers.
- Understand customer requirements and recommend suitable products and solutions.
- Provide pre-sales consultation on badminton court mats, technical specifications, and sports infrastructure development.
- Guide customers through the planning and execution of badminton infrastructure projects.
- Follow up on quotations and negotiate to close sales.
- Maintain regular communication with existing customers to generate repeat business.
- Coordinate with internal teams for quotations, order processing, dispatches, and installations.
- Maintain accurate records in CRM/MIS and submit daily activity reports.
- Identify opportunities for upselling and cross-selling.
- Ensure timely resolution of customer queries and complaints.
- Achieve monthly sales and collection targets.
Desired Skills
- Excellent verbal and written communication skills.
- Strong negotiation and relationship management abilities.
- Good understanding of sales processes and customer handling.
- Strong proficiency in Microsoft Excel, including formulas, data analysis, and reporting.
- Comfortable working with Microsoft Excel, Google Sheets, and CRM tools.
- Self-motivated with strong follow-up and organisational skills.
- Ability to understand and explain technical product specifications to customers.
- Ability to work independently as well as in a team.
Eligibility
- Graduate in any discipline.
- 1 - 3 years of experience in Business Development, Sales, Pre-Sales, or Client Handling over calls.
- Candidate should be a local resident of Mumbai.
- Preference will be given to candidates residing between Dahisar and Churchgate (Western Line).
What We Offer ?
- Opportunity to work with one of India's leading sports infrastructure brands.
- Career growth in a rapid-growing organisation.
- Exposure to key institutional and B2B clients across the country.