: STORE MANAGER

Company: Shubhsuki Ventures Pvt. Ltd.

Brand: Kaushah

Industry: Textiles / Apparel Sarees

Role Type: Full-Time | On-site

Location: Bengaluru, India

Position: Store Manager

About the Company

Shubhsuki Ventures Pvt. Ltd., established in 1967, is a renowned name in the manufacturing, trading, and export of sarees. With decades of experience and a robust presence in the Indian and global wholesale markets, the company is now expanding its retail presence through Kaushah, a contemporary saree brand focused on quality, craftsmanship, and an elevated customer experience.

We are looking for an experienced and customer-focused Store Manager to take complete ownership of day-to-day store operations, sales performance, customer experience, inventory, team management, and store discipline.

The ideal candidate should be a strong people manager with a sales-oriented mindset, excellent communication skills, and the ability to drive the team towards achieving store targets.

Key Responsibilities

1. Store Operations

- Take complete ownership of daily store operations and ensure smooth functioning.
- Ensure the store is clean, organized, well-presented, and customer-ready at all times.
- Ensure proper opening and closing procedures are followed.
- Maintain store discipline, hygiene, safety, and operational standards.
- Coordinate with management and other teams to resolve operational issues.

2. Sales & Target Achievement

- Drive daily, weekly, and monthly sales targets.
- Monitor individual and team sales performance.
- Develop strategies to improve walk-in conversion, average bill value, repeat purchases, and customer retention.
- Ensure effective product presentation and upselling/cross-selling.
- Track sales performance and take corrective action where required.
- Identify opportunities to increase store revenue and customer footfall.

3. Customer Experience & Relationship Management

- Ensure every customer receives a warm, professional, and personalized shopping experience.
- Understand customer requirements and assist them in selecting suitable sarees and products.
- Handle customer queries, complaints, exchanges, and service issues professionally.
- Build strong relationships with customers and encourage repeat visits.
- Collect and maintain customer feedback and communicate key insights to management.

4. Team Management

- Lead, supervise, and motivate the store sales team.
- Allocate daily responsibilities and monitor individual productivity.
- Conduct regular team briefings on targets, products, offers,



and customer service.
- Train team members on product knowledge, selling techniques, customer handling, and store SOPs.
- Monitor attendance, punctuality, grooming, discipline, and overall team performance.
- Identify performance gaps and provide coaching and corrective feedback.

5. Inventory & Stock Management

- Ensure accurate stock receiving, storage, movement, and sales records.
- Monitor stock levels and coordinate with the warehouse/team for replenishment.
- Conduct regular stock checks and physical inventory verification.
- Ensure correct tagging, barcode management, folding, and display of sarees.
- Minimize stock discrepancies, damage, loss, and misplacement.
- Coordinate with the warehouse and management for stock requirements.

6. Visual Merchandising & Store Presentation

- Ensure sarees and products are attractively displayed according to brand guidelines.
- Maintain proper product categorization and display standards.
- Ensure new collections, bestsellers, and promotional products receive appropriate visibility.
- Maintain a premium and consistent store ambience.
- Coordinate with the management/creative team for promotional and visual merchandising requirements.

7. Billing & Cash Management

- Ensure accurate billing and payment collection.
- Monitor cash, card, UPI, and other payment transactions.
- Ensure daily cash reconciliation and proper documentation.
- Coordinate with the accounts team regarding billing discrepancies, refunds, exchanges, and payment issues.
- Ensure compliance with company billing and financial procedures.

8. Reporting & MIS

- Prepare and submit daily store sales reports.
- Track daily footfall, conversion, sales, average bill value, and other relevant KPIs.
- Submit inventory and stock discrepancy reports.
- Maintain records of customer complaints, returns, exchanges, and feedback.
- Share daily/weekly performance updates with management.
- Highlight operational challenges, sales gaps, and improvement opportunities.

9. Coordination & Administration

- Coordinate with warehouse, accounts, HR, marketing, and management teams as required.
- Ensure timely availability of products,



packaging materials, and other store requirements.
- Support promotional activities, events, campaigns, and new collection launches.
- Ensure all store SOPs and company policies are followed.

Key Performance Indicators (KPIs)

- Achievement of monthly and annual sales targets
- Daily/weekly sales growth
- Walk-in to purchase conversion rate
- Average bill value
- Customer repeat rate
- Customer satisfaction and complaint resolution
- Team productivity and target achievement
- Inventory accuracy
- Stock loss/damage control
- Billing and cash reconciliation accuracy
- Store presentation and operational compliance
- Timely submission of daily/weekly MIS reports

Qualifications & Experience

Required

- Graduate/Diploma in Retail Management, Business Management, Sales, Operations, or a related field preferred.
- 15 years of experience in retail/store management, preferably in apparel, fashion, sarees, textiles, lifestyle, or premium retail.
- Strong sales and customer relationship management skills.
- Experience in managing and motivating a retail sales team.
- Good knowledge of inventory and store operations.
- Good communication and interpersonal skills.
- Basic knowledge of Excel, POS, billing, and inventory systems.
- Strong numerical, organizational, and problem-solving skills.
- Ability to work in a target-driven and fast-paced retail environment.

Preferred

- Experience in saree, ethnic wear, fashion, apparel, or textile retail.
- Experience handling premium/high-value customers.
- Knowledge of retail KPIs and sales performance tracking.
- Experience with POS, ERP, barcode, and inventory management systems.
- Experience in visual merchandising and retail store launches.

Key Competencies

- Sales & Business Development
- Customer Relationship Management
- Retail Store Operations
- Team Leadership
- Target Orientation
- Inventory Management
- Customer Service
- Communication & Negotiation
- Problem-Solving
- Attention to Detail
- Time Management
- Ownership & Accountability

What We Expect The Store Manager will be responsible for running the store like a business ownerdriving sales, leading the team, maintaining inventory accuracy, ensuring excellent customer experience, and ensuring operational discipline. We are looking for someone who is highly proactive, target-oriented, customer-focused, and capable of taking complete ownership of the store's performance.

Please fill out the form:

https://forms.gle/kxq2TG1sLxHNbFLe7

📌 Store Manager (Bengaluru)
🏢 Shubhsuki Ventures
📍 Bengaluru