Role & responsibilities

Sales & Business Development

- Achieve monthly and annual store sales targets.
- Drive business growth through walk-in customers, architects, interior designers, contractors, builders, and project sales.
- Monitor sales performance and implement strategies to maximize revenue and profitability.
- Ensure timely follow-up on customer inquiries, quotations, and pending orders.
- Develop long-term customer relationships to generate repeat business and referrals.

Store Operations

- Manage day-to-day showroom operations efficiently.
- Ensure smooth coordination between sales, warehouse, logistics, accounts, and customer service teams.
- Monitor inventory availability and coordinate stock replenishment.
- Ensure compliance with company policies, SOPs, and operational standards.
- Maintain accurate sales reports, customer records, and operational documentation.

Team Management

- Lead, motivate, and supervise the showroom sales team.
- Allocate daily responsibilities and monitor team performance.
- Conduct regular coaching, product training, and performance reviews.
- Foster a positive and customer-centric work environment.
- Ensure achievement of both individual and team sales KPIs.

Customer Relationship Management

- Handle premium and high-value customers professionally.
- Understand customer requirements and recommend suitable products and solutions.
- Resolve customer concerns promptly while maintaining high service standards.
- Build strong relationships with architects, interior designers, builders, and project consultants.

Site Visits & Project Coordination





- Conduct site visits whenever required to understand customer or project requirements.
- Coordinate with architects, contractors, and project clients for product selection and execution.
- Ensure timely order fulfillment and project coordination from inquiry to delivery.

Visual Merchandising

- Maintain showroom aesthetics and visual merchandising standards.
- Ensure product displays are attractive, updated, and customer-friendly.
- Coordinate with the VM team for seasonal displays and promotional activities.
- Monitor showroom presentation to enhance customer engagement.

Business Performance

- Monitor store KPIs including sales conversion, average billing value, customer satisfaction, and team productivity.
- Analyze sales trends and identify growth opportunities.
- Prepare periodic MIS reports and present business updates to management.
- Drive continuous improvement initiatives to enhance store performance.

Preferred candidate profile

- 3-4 years of experience in Retail Sales, including at least 2 years in a Store Manager or Assistant Store Manager role.
- Strong leadership and team management skills.
- Experience in handling premium customers and project sales.
- Positive exposure to architect, builder, and contractor coordination.
- Excellent communication, negotiation, and customer relationship management skills.
- Strong understanding of retail operations, inventory management, and sales processes.
- Ability to achieve business targets in a fast-paced retail environment.
- Graduate in any discipline.
- MBA/PGDM in Sales & Marketing will be an added advantage.

Perks and benefits

📌 Store Manager (Agra)
🏢 Ishan Ceramics
📍 Agra