: Store Manager (F&B; & Retail)

Position

Store Manager F&B; & Retail Operations

Operations

Department

Reporting To

Job Summary

Area Manager / Operations Manager The Store Manager is responsible for the overall operations, sales performance, customer experience, team management, inventory control, and compliance of the assigned store. The role ensures smooth day-to-day operations while achieving sales and profitability targets and maintaining brand standards across both Food & Beverage and Retail businesses.

Key Responsibilities

Operations Management

Manage day-to-day store operations efficiently.

Ensure smooth opening and closing of the store.

Maintain SOPs, hygiene, safety, and operational standards.

Ensure excellent visual merchandising and product display.

Resolve customer complaints professionally.

Sales & Business Growth

Achieve monthly sales and profitability targets.

Drive upselling and cross-selling initiatives.

Monitor daily sales, conversion, and average bill value.

Execute promotions and marketing campaigns effectively.

Identify opportunities to improve revenue.

Team Management

Recruit, train, coach, and develop store staff.

Prepare staff rosters and manage attendance.

Conduct performance reviews and provide feedback.

Build a positive and high-performing work culture.

Ensure proper grooming and customer service standards.

Inventory & Stock Control

Maintain optimum inventory levels.

Monitor stock movement and minimize wastage/shrinkage.

Conduct daily, weekly, and monthly stock audits.

Ensure FIFO/FEFO practices (especially for F&B;).

Coordinate with procurement and warehouse teams.

Performing accurate GRN and opening closing stock

Maintaining Office Documents like staff documents, Invoices, EXCEL making

Customer Experience

Deliver exceptional customer service.





Maintain high customer satisfaction levels.

Handle escalations promptly.

Encourage customer feedback and continuous improvement.

Financial Management

Ensure accurate billing and cash handling.

Monitor daily cash reconciliation.

Control operational expenses.

Maintain profitability through cost optimization.

Compliance & Audit

Ensure compliance with company policies and statutory regulations.

Maintain food safety standards (FSSAI) for F&B; outlets.

Ensure audit readiness at all times.

Maintain documentation and operational records.

Reporting

Submit Daily Sales Reports (DSR).

Share inventory and wastage reports.

Monitor KPIs and prepare business reports.

Coordinate with HO for operational updates.

Key Performance Indicators (KPIs)

Sales Target Achievement

Store Profitability

Customer Satisfaction

Inventory Accuracy

Wastage & Shrinkage Control

Audit Score

Team Productivity

Employee Retention

Store Hygiene & SOP Compliance

Customer Complaint Resolution Time

Required Qualifications

Graduate in any discipline (Hospitality/Retail Management preferred).

36 years of experience in Retail or Food & Beverage operations.

Minimum 12 years of experience as a Store Manager or Assistant Store Manager.

Airport, Mall, University, or High-Street retail experience will be an added advantage.

Required Skills

Leadership & Team Management

Sales & Target Achievement

Customer Relationship Management

Inventory Management

Cash & Billing Management

Solid Communication Skills

Problem Solving & Decision Making

MS Excel & Reporting

POS Software (Petpooja, GoFrugal, SAPAAD, etc.)

Basic Financial & Commercial Understanding

Preferred Experience

Quick Service Restaurant (QSR)

Caf Operations

Travel Retail

Airport Retail

FMCG Retail

Convenience Store Operations

📌 Store Manager (Patna)
🏢 Aurigans India
📍 Patna