– Store Manager

Brand: MakeO Toothsi

Employment Type:Full-Time

Salary

₹35,000 – ₹40,000 Gross per month + Performance Incentives**

About makeO

makeO is India's leading digital-first healthcare brand, redefining smile makeovers and skincare through its brands toothsi and skinnsi. We are looking for an energetic, customer-focused, and result-oriented Store Manager to oversee the daily operations of our retail center while ensuring an exceptional customer experience.

Key Responsibilities

* Manage the overall operations of the retail/clinic center to ensure smooth day-to-day functioning.

- Lead front desk operations, including customer reception, appointment scheduling, and walk-in management.
- Deliver an outstanding customer experience by greeting clients, addressing enquiries, and ensuring seamless service throughout their visit.
- Handle appointment bookings efficiently to maximize doctor/therapist availability and center productivity.
- Manage customer concerns and complaints professionally, ensuring timely resolution and high customer satisfaction.
- Build strong customer relationships through excellent communication and service excellence.
- Drive center sales, revenue, and customer conversions by achieving monthly business targets.
- Monitor daily sales performance and implement strategies to improve revenue generation.
- Coordinate with clinical and operations teams to ensure efficient service delivery.
- Maintain accurate records,



reports, and daily operational documentation.
- Ensure adherence to company SOPs, hygiene standards, and operational guidelines.
- Supervise the overall appearance and maintenance of the center to deliver a premium customer experience.
- Support inventory coordination and ensure availability of required operational supplies.

Candidate Profile

* Bachelor's degree in any discipline.
- 2+ years of experience as a Store Manager, Center Manager, Clinic Manager, Salon Manager, or in a similar customer-facing leadership role.
- Candidates from Clinical Centers, Aesthetic Clinics, Dermatology Clinics, Dental Clinics, Wellness Centers, Salons, Beauty Chains, or Healthcare Retail will be preferred.
- Robust customer service, sales, and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and work in a fast-paced environment.
- Target-driven with a strong focus on business growth and customer satisfaction.

Working Hours

- Shift: 11:00 AM – 8:00 PM
- 6 Days Working
- Rotational Week Off
- No weekly offs on Saturdays and Sundays

Compensation & Benefits

* Gross Salary: ₹35,000 – ₹40,000 per month

- Attractive Performance Incentives
- Career Growth Opportunities
- Dynamic and Fast-Paced Work Environment

Work Location: In Person

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Store Manager (Delhi)
🏢 AMPA ORTHODONTICS PRIVATE
📍 Delhi